How to Ask for a Client Review: A Guide and Email Templates
How to Ask for a Client Review: A Guide and Email Templates
Reviews play a key role in building your reputation on the WeCan platform. The more positive reviews you receive, the higher your rating, which helps attract more clients. In this article, we’ll discuss how to effectively ask for a review from a client, what mistakes to avoid, and provide four email templates for different situations.
When and How to Ask for a Review
The Right Timing for Your Request
The best time to request a review is immediately after the project is completed, when the client is satisfied with the result, and the experience is still fresh. Asking at the right time increases your chances of receiving a detailed and positive response.
Choosing the Communication Method
Your method of communication should reflect how you interacted with the client. If you mainly communicated through the platform, use WeCan’s internal chat. If your contact was through email or phone, use those same channels when requesting a review.
Key Factors for Getting a Review
1. Be Specific in Your Request
Explain to the client why their review is important. It could relate to your professional growth, improving your services, or attracting new clients. A sincere and honest explanation increases the likelihood of receiving a review.
2. Simplify the Review Process
Remind the client that leaving a review on the WeCan platform is simple and takes just a few minutes. Provide clear steps for submitting the review and offer your help if they encounter any issues.
3. Avoid Being Pushy
Avoid making insistent or forceful requests. This can lead to a negative reaction and reduce the chances of receiving a review. Your request should be polite and non-intrusive.
4. Clarity and Politeness
Your request should be clearly formulated, but still sound friendly and courteous. Avoid overly complex wording and be as specific as possible.
5. Don’t Ask for a Review After the First Meeting
Wait until the project is completed before asking for a review, so the client can objectively assess your work. Asking for a review after the first meeting may come off as premature and inappropriate.
How to Follow Up If the Client Hasn't Left a Review
If the client hasn’t left a review after your first request, gently remind them in a few days. The key is to avoid being pushy or pressuring the client. Maintaining contact even after the project is finished will not only help you get a review but also preserve a good relationship for future projects.
Review Request Templates
The WeCan team has prepared several templates to help you effectively request reviews from your clients, contributing to your professional growth on the platform.
1. Template for a Completed Project
Dear [Client's Name],
I’m glad that our project on [project description, e.g., “renovating your apartment”] has been successfully completed. Working on this project was a great pleasure for me, and I hope the results met your expectations.
If you have the opportunity, I would be very grateful if you could leave a review of the work on the WeCan platform. Your review will help me attract new clients and improve the quality of my services.
To leave a review, log in to your WeCan account, go to the project, and click the “Complete Order” button to access the review form. If you have any questions, I’m happy to assist.
Thank you for your time and trust!
Best regards,
[Your Name]
[Contact Information]
2. Template for Ongoing Work
Dear [Client's Name],
I’d like to thank you for your trust and the opportunity to work with you on an ongoing basis on [description of the work, e.g., “servicing your office”]. Your cooperation is very valuable to me.
I would greatly appreciate it if you could leave a review of our collaboration on the WeCan platform. This will help me continue to grow as a professional and improve the quality of my services.
To do this, simply log in to your WeCan account, select the project, and click “Complete Order.” The process will only take a few minutes, but it will have a significant impact on my work.
Thank you for your attention and support!
Best regards,
[Your Name]
[Contact Information]
3. Template for Freelance Gigs
Dear [Client's Name],
Thank you so much for the opportunity to assist you with [task description, e.g., “helping organize the event”]. I’m glad I was able to help, and I hope the results fully met your expectations.
I would be very grateful if you could leave a review of my work on the WeCan platform. For someone like me, working on freelance projects, reviews play a key role in attracting new clients.
To leave a review, log in to your WeCan account, select the project, and click “Complete Order.” If you have any questions, I’d be happy to help with any details.
Thank you again for your trust, and I look forward to future collaboration opportunities!
Best regards,
[Your Name]
[Contact Information]
Sample Reviews for Clients
Including examples of reviews can help clients understand how their review might look and simplify the writing process. Below are some universal review examples that clients can adapt based on their experience working with you, adding their own impressions and details.
Example 1:
“We hired [Specialist’s Name] to renovate our apartment, and the work was completed on time and to a high standard. The entire process was professionally managed. [Specialist’s Name] was always available to help with any questions. We’re happy we chose them for this project!”
Example 2:
"I’ve been working with [Specialist’s Name] on an ongoing basis for several months now. All tasks and issues are handled promptly and professionally. I can recommend this specialist as reliable and detail-oriented. I particularly appreciated their attention to detail and ability to offer creative solutions."
Reviews on the WeCan platform are a crucial tool for growing and developing your business. They help attract new clients and strengthen your reputation. Implement the tips provided, and don’t forget to remind clients about the importance of leaving reviews.