We have prepared answers to frequently asked questions and organized them into categories for your convenience.
WeCan does everything possible to limit fraudsters' access to the platform. However, fraudsters are often one step ahead and manage to bypass any precautionary measures. WeCan is not a third party to the transaction and is not responsible for the outcome or payment for the work. Therefore, we strongly recommend clients pay attention to the following points to identify and avoid fraud on the site.
Before choosing a service provider: Carefully review the service provider's profile. Read reviews and examine work samples. If you receive an offer from a provider with an empty profile, it is best to avoid working with that user.
After choosing a service provider: When meeting with the provider, ask them to provide government-issued identification and compare it with the information in their WeCan profile. We also recommend requesting original diplomas, certificates, and other qualification documents mentioned in their profile. If you decide to choose a specialist who has not uploaded qualification documents to their profile, be sure to request original documents before starting the work.
Payment for work: Do not pay the service provider without formalizing the service agreement. Use the contract templates that WeCan's legal partners have prepared for you. Download them here. Payments are made directly between the client and provider, either in cash or via bank transfer. Never click on links to external payment services or enter your banking details (card number, name, expiration date, CVC code). Most fraud cases occur when paying for materials or an advance for the work. In such cases, it is especially important to formalize the service documentation.
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