We have prepared answers to frequently asked questions and organized them into categories for your convenience.
WeCan does everything possible to limit access for fraudsters on the platform. However, fraudsters are often one step ahead and find ways around precautionary measures.
WeCan is not a third party to the transaction and is not responsible for the result or payment for the work. Therefore, we strongly recommend clients pay attention to the following points to identify fraud on the site and avoid losing money.
Before selecting a provider:
Carefully study the provider's profile. Read reviews, examine work examples, and check if the provider has verified their profile. If you receive an offer from a provider with an empty profile, it's best to avoid working with that user.
After selecting a provider:
When meeting with the provider, ask to see government-issued identification and compare it with the information on their WeCan profile. We also recommend requesting original diplomas, certificates, and other qualification documents mentioned in their profile.
If you decide to choose a specialist who has not uploaded qualification documents to their profile, be sure to request original qualification documents before starting the work.
Payment for work:
Do not pay a specialist without formalizing service documentation. Use the contract templates that WeCan's legal partners have prepared for you. Download them here. Clients and providers make payments between themselves, either in cash or via card payment.
Never click on links to external payment services or enter your banking details (card number, name, expiration date, CVC code).
Most fraud cases occur when paying for materials or an advance for the work. In such cases, it is especially important to formalize service documentation.
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